The plain-English version of how Tasks2Trust collects information, handles data, and operates as a referral service for HVAC installation in Melbourne.
Tasks2Trust ("we", "us", "our") is a Melbourne-based referral service operated by Indi Serafin, an ABN-registered sole trader operating in Victoria, Australia. We connect residential homeowners with vetted, licensed HVAC installers.
For privacy queries or complaints, contact us at tasks2trust@gmail.com.
We collect personal information that you provide to us directly through our website, phone, email, SMS, or in person. The categories of information we collect include:
We use your personal information only for the following purposes:
We will not use your information for marketing by third parties. We will not sell, rent, or trade your personal information.
We share your personal information only with parties who need it to deliver the service you've asked for:
We do not share information with marketing partners, advertisers, or data brokers.
We retain personal information for as long as needed to provide the service and meet legal obligations, generally:
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our protections include:
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme.
Under Australian privacy law, you have the right to:
To exercise any of these rights, email tasks2trust@gmail.com. We will respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.
Our website does not currently set marketing or analytics cookies. Some essential cookies may be set by Cloudflare for security and basic site functionality. If we introduce analytics or tracking in the future, we will update this policy and add a cookie consent banner.
Our services are intended for adults aged 18 and over. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Significant changes will be communicated to active customers by email.
We collect only what we need to match you with an installer. We share your details only with the installer assigned to your job. We don't sell or trade your information. You can ask us at any time what we hold, correct it, or have it deleted.
Tasks2Trust is a referral service. We connect Melbourne residential homeowners ("you", "the customer") with vetted, licensed HVAC installers ("installers", "tradies"). We do not perform installation work ourselves. The actual installation is performed by an independent installer under a separate contract between you and that installer.
Tasks2Trust is operated by Indi Serafin, an ABN-registered sole trader based in Melbourne, Victoria, Australia.
The process is:
The 10% deposit you pay to Tasks2Trust:
The remaining 90% of the job value is paid directly to your installer, who will issue their own invoice for the balance.
The deposit is fully refundable if you cancel at any point before the day of installation. To cancel, email tasks2trust@gmail.com as soon as possible. Refunds will be processed within 5 business days of cancellation, to the bank account the deposit was paid from.
If you cancel on or after the day installation is due to commence, the deposit is non-refundable. This is because the installer has been blocked out for your job and cannot easily fill that slot at short notice.
If the installer assigned to your job cancels, is unable to perform the work, or fails to attend without reasonable notice, you may choose either:
Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a refund or replacement for major service failures, including where the service is not delivered as agreed, contains a major defect, or is significantly different from how it was described.
Every installer in the Tasks2Trust network has been personally vetted for licensing, insurance, workmanship, and reliability. If something isn't right with your installation:
By using Tasks2Trust, you agree to:
Tasks2Trust acts as a referrer and coordinator. Specifically:
To the maximum extent permitted by law, Tasks2Trust's total liability to you under or in connection with these Terms is limited to the amount of the deposit you have paid to Tasks2Trust for the relevant job. This limitation does not apply to any rights you have under the Australian Consumer Law.
The Tasks2Trust name, logo, website content, and brand are owned by Tasks2Trust. You may not copy, reproduce, or use these for any commercial purpose without our written permission.
You agree to use the Tasks2Trust website lawfully and not to:
We reserve the right to refuse service, decline an enquiry, or terminate access to the Tasks2Trust service at our discretion, particularly where there is reasonable suspicion of fraud, abuse, or breach of these Terms.
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect any changes. The version of the Terms in effect at the time you submitted your enquiry continues to apply to that enquiry. New enquiries are governed by the current version of the Terms at the time of submission.
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
If you have a complaint or dispute, please contact us first at tasks2trust@gmail.com so we can attempt to resolve it directly. If we cannot resolve it, you may seek mediation through the Resolution Institute, lodge a complaint with Consumer Affairs Victoria, or pursue any other remedy available under Australian law.
You pay Tasks2Trust 10% upfront to lock in your installer. You pay the installer the other 90% on the day. Cancel anytime before install day for a full refund. After install day starts, the deposit is non-refundable — except where Australian Consumer Law protects you (defects, no-shows, misleading conduct, etc.). The actual contract for the install is with the installer, not us — but we'll back you up if anything goes wrong.
For privacy questions, complaints, refunds, complaints about an installer's work, or anything else relating to these Terms or our Privacy Policy:
Tasks2Trust
Email: tasks2trust@gmail.com
Phone: 0490 054 130
Web: tasks2trust.com.au
Address: Melbourne, Victoria, Australia
ABN: [TO BE INSERTED]
This document is provided in plain English to be accessible to our customers. It is not a substitute for legal advice. Both this Privacy Policy and these Terms of Service should be read in full before submitting an enquiry or accepting a quote.